Photo Organizing - FAQs

Why should I hire a photo organizer?

You have photos – probably hundreds or thousands of them. Maybe they’re in disarray in boxes or on your computer. You know it’s important to organize them and back them up so you can protect and actually enjoy them, but the thought of doing that causes stress and anxiety. You don’t know where to start, and the process seems daunting. A photo organizer can take you from feeling overwhelmed by your collection to overjoyed to see and share it. By breaking the project down into smaller tasks, a photo organizer can help you create a system to organize and backup your print and digital photos so you can find them when you need them and they’re protected from loss. A photo organizer can also suggest ways to share and display your treasured memories so that you truly enjoy them. Best of all, a photo organizer can handle everything for you if you prefer. The first step is easy – just contact us to get started.

What is APPO?

APPO is the Association of Personal Photo Organizers. According to their website (appo.org), APPO is “a professional membership organization that provides Personal Photo Organizers with training, support and tools to help their communities manage their photos and preserve their lost stories.”

Why should I work with a photo organizer who is a member of APPO?

Working with an APPO member shows that your photos are important to you, and you want the very best for your collection. APPO members have access to a wide variety of training resources, professional expertise and best practices related to organizing, managing, securing, storing and sharing photos. APPO members also have access to a wide variety of premium professional products, such as photo books, storage solutions and photo gifts, many of which are not available to the general public.

My photos are out of control and I’m overwhelmed. Where do I start?

That’s easy. Contact us for your complimentary 30-minute telephone consultation. We’ll talk with you about your challenges and goals, and we’ll recommend next steps.

My photos are a disaster. Is it even possible to organize them all?

Of course it’s possible. A disorganized photo collection offers the greatest opportunity for a big transformation, and you’re going to love the results. Once you see how much you and others can actually enjoy and cherish your photos, you’ll be thrilled.

What’s the worst, most disorganized collection of photos you have ever seen?

We’ll never tell. All client information is strictly confidential. We comply with the Association of Personal Photo Organizers (APPO) and National Association of Professional Organizers (NAPO) Codes of Ethics, and confidentiality is a key component. You have our word that what happens in your home stays in your home.

What happens during the in-person assessment?

The in-person assessment is about you and your objectives and how we can help you accomplish them. When we meet with you, we’ll get an overview of your collection, including print photos, digital photos, slides, home movies, photo albums, scrapbooks, memorabilia, etc. We’ll discuss your current storage and backup systems, if any are in place. We’ll review your goals for what you would like to do with your photos once they’re organized and backed up. Finally, you’ll tell us how involved you’d like to be with the process. From there, we’ll develop a customized plan with the services and products to best meet your needs.

What should I do to prepare for the in-person assessment?

Dream a little. Ponder a bit. Think about how you would answer these questions (but don’t stress out about it):

  • In a perfect world, my photos would be organized … how? By important themes, in chronological order, or some other way?
  • In a perfect world, my photos would be stored … where? In attractive boxes on a bookshelf, in folders on my computer, in the cloud, or in some other place?
  • In a perfect world, my photos would be displayed … how? As beautiful wall art, in frames around my home and office, in photo albums or photo books, in a slideshow, or some other way?
  • In a perfect world, my photos would be shared with others … how? Through photo albums, photo books, photo calendars and gifts, by using an online photo sharing service, or in some other way?
Where will the organizing occur?

Where the organizing occurs depends on how involved you’d like to be. If you would like to participate actively throughout the process, we’ll work side by side in your home. If you prefer that we simply handle it for you, we’ll receive your collection and perform the organizing in our office after learning about the important people, events and places in the photos. This decision is totally up to you.

What happens during a print photo organizing session?

During a print photo organizing session, we’ll show you a simple and effective way to sort, edit and categorize your photos. That will help you decide what to keep and what to discard. Then we’ll discuss how to backup and store your photos, along with some ways that you might want to share and/or display them so that you can easily access and enjoy them.

What happens during a digital photo organizing session?

During a digital photo organizing session, we’ll gather your digital photos from all your devices (computers, phones, memory cards, tablets, etc.) into one central location. We’ll install a backup system so your photos are protected, and we’ll discuss how to set up a core file structure. We’ll also discuss how to eliminate duplicate photos and how to rename them so that what you’re looking for is always easy to find. Finally, we’ll talk about how you would like to use, share and enjoy your digital photos.

What happens if there are too many photos to be finished in one working session?

If we don’t finish during the session, we have several options. If you feel confident continuing on your own, you can do that and we’ll follow up with you to check on your progress and answer any questions. If you would like to continue working side by side with us, we can schedule one or more additional sessions. If after a few hours you decide you have had enough of the organizing process and would prefer that we take the project off your hands, we will be happy to complete it for you.

Will you make me get rid of my photos?

No. Never. The choice of what to keep and what to discard is completely up to you. Our role is to help guide you through the process by asking questions and offering an objective perspective. We’ll encourage you to think about what it will take to store and backup all your photos and how likely you are to look at and use them. You’ll probably find that it isn’t necessary to keep 14 photos of the same landscape scene, the one with Aunt Alice where she blinked and her eyes are closed, or the Fourth of July barbecue where all you see is the back of your dog.

How long will the organizing process take?

That’s a great question. Every client and every collection is unique, so the answer is, “it depends.” It depends on the size of your collection, what we are trying to accomplish, how quickly you make decisions, how involved you are in the process and other factors. Once we get into the details of your collection and what your goals are, we may have a better idea. Given all the variables, though, we do not quote any specific time estimates. Remember that you didn’t accumulate all your photos overnight, so it will take some time to sort them out, but we promise the results will be worth it.

How do you charge for organizing services?

We offer convenient half-day sessions of up to four hours designed to be used at one time. Payment is required in advance to reserve your session on our schedule.

Once my photos are organized, how will I keep them that way?

Organizing is an ongoing process, not a one-time event. You’re going to be so delighted with your photos that you’ll want to keep them in tip-top shape. We can work with you to develop a maintenance plan that you can manage on your own, or we can manage your maintenance for you, and you can cross that item off your list.

What’s different about your platinum scanning service?

The difference is in the details. It’s all about how we cross the “t’s” and dot the “i’s” to provide exceptional service. From picking up your collection to handling and cleaning each photo with gloved hands to renaming your high resolution scanned files and returning everything to you, we believe your photo and memorabilia collection deserves only the very best. Ours is a high-touch process, not a bulk scan job where you receive a CD/DVD of file0001, file0002, etc. For more information about our process and how it benefits you, check out our platinum scanning services.

Do you do scanning in-house or do you send it out?

All our print photo scanning is performed in-house by our team using professional equipment and premium supplies. Scanning of slides and negatives may be performed in-house or by a trusted provider.

Policies - FAQs

Do I need to pay in advance for organizing services?

Yes. We will reserve your time on our schedule when you prepay for any half-day organizing session you purchase.

What forms of payment do you accept?

We accept checks payable to iCross+Dot, LLC, and major credit cards. There is a $35 fee for checks returned for insufficient funds.

Do prepaid organizing sessions have an expiration date?

Prepaid sessions expire six months from the date of purchase. Once you are ready to organize your photos, we want to keep the momentum going to create the results you are looking for as quickly as possible.

Are prepaid half-day sessions refundable?

Prepaid half-day sessions are nonrefundable and should be used within six months of purchase.

How much time do I get in a half-day session?

When you purchase a half-day session, you will receive up to four hours of time to be used in a single session. This approach ensures that we have plenty of focused time to work on your collection, rather than having to stop after just a short time.

What if I don’t use all the time in a half-day session? Does it carry over?

The objective of the half-day session is to carve out a block of time of up to four hours to focus on your collection. By design, the half-day session must be used at one time. Unused time is not carried over to another session or rescheduled for a later date.

What is your rescheduling policy?

We understand that schedules change and conflicts can occur -- life happens. There is no penalty if you reschedule your session more than 48 hours in advance of your scheduled appointment. If you cancel or reschedule within 48 hours of your scheduled appointment, there will be a fee of 50% of the value of the scheduled session, which will be withheld from the prepayment for your session. If you need to reschedule a session, please call 504.214.6586 and leave a detailed message. Emails and texts are not acceptable rescheduling methods, since there could be message delivery failures.

What do I do if I need to reschedule my session?

If you need to reschedule a session, please call 504.214.6586 and leave a detailed message. Emails and texts are not acceptable rescheduling methods, since there could be message delivery failures. A fee of 50% of the value of the scheduled session will apply if you reschedule within 48 hours of your scheduled appointment.

Are there charges for travel?

We are happy to serve you in your location, and when you purchase half-day sessions, normal travel costs are included. Of course, if we need to hop on a plane or drive for hours to reach you, additional charges will apply.

Are you insured?

Yes! We are fully insured for your benefit and ours.

How do I get started?

It’s so easy! Complete the contact form, call us at 504.214.6586, or email us at lisa@iCrossandDot.com to schedule your complimentary 30-minute telephone consultation. No guilt. No judgment. No pressure. You’ll be glad you did. We look forward to speaking with you soon.

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